Me and family spent a weekend in NY - this hotel h...

Me and family spent a weekend in NY - this hotel has a great location, by the way. The problem was the front desk employees. We checked in Saturday, March 25th, before the check in time but while making our line to reach one of the front desk employees I decided to ask Vicky if it was ok to make the line or if we should just return later - she was absolutely rude to me, telling me that she was starting to log in into the system and that for any question I should just make the line and wait until somebody was free to help me because she could not help me at the moment -did not give me time to ask her anything. Everybody of my group was surprised to see and hear her reaction. At night I tried to see if they had the cookies they usually give you when you check in (Vicky said they ran out of them) and the night shift was not friendly either...what a shocker!

Sunday was a completely different story, the front desk employees (specially this girl, of whom I can't remember her name) were very helpful, had a big smile on their faces and a very helpful attitude - 100 points for the Sunday 3/27 am to noon team!!! Thank you.

I am giving 3 stars because of the issues with employees on Saturday.