James Buchanan

Review of Global Imports MINI

We have a 2015 Mini Cooper we bought new at Global...

We have a 2015 Mini Cooper we bought new at Global Imports. Our scheduled maintance is for once a year. We take it to Global for maintance. Yesterday was our service day. This car has less than 30k miles. Maintance fee was $345. I noticed they did not rotate the tires. I take my other cars to the dealership for maintance. My Infiniti is every 5k. They always rotate the tires. It really helps with the life of the tire. I called Global today to ask why this was not done and talked to Tom. He was the service scheduler. He transferred me a few times but it kept sending me back to him. He pulled up my paperwork and said they did rotate and balance. I informed him that was last year. He said he would have the service rep call (that is who I was trying to talk to). No call. I called the Service Manager and left a message. No call. All I wanted to know was if I needed to take this somewhere and have it done.