Marcus Boudreaux Review of Omni Hotel Las Colinas
This is the worst hotel EVER ! You get what you pa...
This is the worst hotel EVER ! You get what you pay for . Spend the extra money and stay somewhere else. Upon arrival it was definitely an older out of date hotel , we are use to staying at the Omni down town which is WAY nicer but the lady who booked our room over the phone insisted this was a better option. From arrival they did not have our rooms correct. We had two suite highest floor over looking the water. I made sure when we got there that this was still the situation and the lady told me yes. We got to our room on the 4th floor which is very bottom with a few of the parking lot. We had to down grade to a regular just to get the view on top floor , which was fine even though this was verified twice and not correct. We had multiple rooms booked for a weeding we left the hotel for dinner and when My cousin got back to her room her and her husband had no sheets on their bed just the comforter. They walked down to the front desk and asked for the manger and asked if he could send someone up to put sheets on the bed the manger said no he refused to help and only solution he offered was to move them rooms at 3am but the only rooms they had was a suite and they would have to pay extra to move room or sleep on a bed with no sheets . Needless to say it s pretty bad when an entire group of people out celebrating for a wedding has to leave your hotel at 3am and drive hours home becase the night manger refuses to give you a fresh pair of sheets because the house keepers are all off work.
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