Dean Chen

Review of TLScontact / UK Visas & Immigr...

My experience with this place is mixed. When I sub...

My experience with this place is mixed. When I submitted my documents at the Belgian visa section, the staff were helpful and patient. However, they seem to lack enough knowledge of the visa application process and requirements. e.g. whether to take my finger prints, whether to fill out a form (which was not mentioned in the official document list but I had to do it anyways). Nevertheless the overall experience was ok.
When I went to collect my passport, the lady at the counter greeted me with a smile, but then got impatient when she couldn't find my passport and asked me to hand her my papers. I didn't understand which papers to hand in, and this could have been resolved by telling me calmly, but she spoke in a rude manner. I finally got my passport and visa back. But I do hope that staff at the passport return section can be more patient.