Room had no AC so Clerk Farline moved me to anothe...

Room had no AC so Clerk Farline moved me to another room without any apology or consideration. Got there and discovered the entire hotel has no AC. Second room was on the 2nd floor above smoking area outside so now my non-smoking room was constantly filled with smoke smell. No accommodations, no I m sorry, not even a word from the manager. This used to be one of my favorite hotels but not anymore. 13 years Diamond and I get the worst room in the hotel. All I asked was for manager (Fettah) to call. Never happened. They do not care! DO NOT STAY HERE.