David Griffin

Review of The Grace Hotel

Rip-off, Overcharged and Arrogant staff

Rip-off, Overcharged and Arrogant staff

Terrible service with the rooms not properly cleaned, given single beds, breakfast was very basic and very small serves, room not cleaned/serviced over stay, no clean coffee cups or coffee supplied, quoted $20 a day for parking and was charged $55!. tried to call concierge/housekeeping/guest services/operator and no one would answer!! Spoke to duty manager Frances twice she didn t fix the issues, was arrogant land I felt like I was treated like a second class citizen as I wasn t Asian!!