We stayed at the NOW LARIMAR from Jan.31-Feb.7/201...

We stayed at the NOW LARIMAR from Jan.31-Feb.7/2019. The only reason I am writing my review now is because I was waiting for someone from this hotel to address my concerns after we got back. Unfortunately I have yet to receive a response from any one from this resort so here is my utter honest review!
We were visiting with our wedding party of 56 people. I am so embarassed that our guests had to stay at this nasty resort. The AM property management should be ashamed of themselves for calling this a five start resort.
SAVE YOUR MONEY AND GO ELSE WHERE! THIS IS THE WORST RESORT YOU CAN POSSIBLY GO TO IF YOU HAVE HIGH STANDARDS.
I am so angry that we all paid so much money and were under the impression that we will be staying at 5 star resort, at most this would be considered a 3.5 star! This is false advertising!

I have listed all the things that were wrong below:
-multiple COCKROACHES found at the buffet...imagine dirty cockroaches moving along the food that you are about to consume! (this is basic cleanliness)
- staples found in our food ordered from room service
- entire toilet bowl/ seat was lose in my sisters room to the point that she fell off the bowl
- a booger wall found in another guests room (entire wall had dried up boogers on it)
- they tried to scam one of our guests and charge them $666 USD for an upgrade when the guest just requested a cleaner room they checked in to
-they over booked the resort so they ended up separating our entire party between two resorts SECRETS and NOW LARIMAR ( the secrets is a bit better but their food is just as bad)
-CATHELIN BETANCES (event coordinator) is very much incompetent. She should be working at a motel as her services are not at a 5-star standard. I was in correspondence with her for our private dinner...she sent me copies of the menu that will be served and what I agreed upon. NONE of the food from the menu was served!
-COMPLETE SCAM-- they charged us $2000 USD for a private dinner, none of the food they had promised were made specially for us (as we were promised a BBQ menu) all the food were taken from the buffet in a stew like form, NO BBQed food...CATHELIN told us in advance they do not have speakers at the Castaway restaurant and when we got there we saw speakers at every corner of the restaurant and we asked them to turn up the volume of the music they had on..which one of their waiters did so, but the event coordinator assistant YANCELY VAZQUEZ advised him to turn it back down as we did not pay for music...prior to the event I had asked them if they had speakers at this location and they said they do not and we need to pay for dj separately which was a BLATANT LIE. A complete money grab...very tasteless and cheap!
-YANCELY VAZQUEZ was extremely rude when I asked her why they did not announce when the food is going to be served to our guests...none of our guests were aware that food was being served. When asked why she replied "that is not my responsibility!"...I am not too sure what would be considered a coordinators responsibility if not that...just horrible.
-the staff were not helpful at all especially at our welcome dinner!
-poor food quality
-produce at the buffet was OLD and it seemed as though it was sitting out from the night before ( cucumbers and tomatoes were wilting)
-THEY ADVERTISE A PREMIUM BAR through agents and on their website....this is a LIE...they had the cheapest/ nastiest liquor! just to put things in perspective they consider Stolichnaya premium...all of their liquor was low end
-everyone in our party had an upset stomach the entire week.
-so much algae on the beach and broken glass bottles in the water...this is obviously something out of the resort hands but they made no effort to keep anything under control... (in mexico at all 5 star resorts they have a beach crew cleaning and maintaining the beach at all times).

All in all..the worst experience ever! I will never return to any of their resorts managed by this group, this also goes for our entire wedding party of 56!

NOT A 5 STAR RESORT