Tamara Suiker

Review of Van der Valk Hotel Akersloot

A missed opportunity at the Van der Valk hotel cha...

A missed opportunity at the Van der Valk hotel chain ...

We regularly spend the night at van der Valk, but this time they clearly miss the point.

Booked overnight stay in a luxury suite. What do I see a few minutes later? That there is also an arrangement for the same price!

The package included breakfast, a 4-course dinner and a bottle of champagne. Wouldn't everyone use that?

You would think that van der Valk would implement this without any problems, as this hotel chain has "hospitality" of paramount importance, but nothing could be further from the truth!

Nothing is possible. Booked bad luck. A real shame and disappointing though. We don't necessarily need that 4-course dinner, but a free breakfast and possibly a bottle of champagne or wine with it would have been good for us.

No, we no longer think along with the customer at all, where this used to be. I suspect that van der Valk "again" has taken a new path, only this time not a positive one, like last time.

Can only say sorry for this short-sightedness and not responding to your (loyal) customers.