So after booking The Grace Hotel as my first prefe...

So after booking The Grace Hotel as my first preference for my work trip, the site that I had booked it through told me that the room I was booking was the last room and it was no longer available. On the day I received two confirmations one from the other hotel I booked as my second preference and the second from The Grace Hotel. I called them up and explained to them my situation and palmed me off to the booking site. The booking site tried to talk and negotiate with them this error and they said that I had to cancel my booking for them to be able to do anything about it hours after booking in. I asked if it was better if I had friends stay in my hest and they said the only chance of a refund was to cancel the booking entirely. The manager sent me an email on monday saying that there would be no refunds. Then I was sent a survey to fill out regarding how my stay was. Disgraceful, in the lightest terms. Never coming here ever in the future and never recommending the place to anyone, they were a literal joke to deal with, especially regarding an issue that should have been pretty simple to resolve.