Joel Tan

Review of MICHAEL HOTEL 4 *

I am writing this review based on Hotel Michael s ...

I am writing this review based on Hotel Michael s 5 star status. Firstly, during check in there was a Long queue with over 10 groups and only 2 check in staff. Upon checking in at 3pm, the staff told us the room would not be available till 4pm. This is unacceptable for any hotel of 5 star status. This happened to other groups of guest that checked in with us and we were all left to loiter at the lobby with no staff offering any form of beverage or waiting lounge. Secondly, staff are generally unfriendly and would not greet us when walking down a corridor. They would avoid eye contact and look to the side. I do not expect this from a 5 star hotel. Thirdly, the gym equipment is in deplorable state, with 2 out of 3 treadmills broken and some weights missing.machinese were also not maintained properly . Fourthly, the room next to us ordered room service and placed the tray outside the tray was not cleared for over 12 hours such that there was a tangible odour if tartar and ketchup sauce. Even though I personally saw a few staff including Housekeeping walk pass the tray, it was not cleared. The only reason why it s. It 1 star is because the room is generally clean and acceptable. However, h otel Michael is grossly misrepresenting itself if it continues to present itself as a 5 star hotel. I recommend all guests who are paying to stay at other established 5 star hotels along the Orchard belt for the same price.