Michael Sear

Review of Guoman & Thistle hotels

Stayed on the 19th October for a birthday celebrat...

Stayed on the 19th October for a birthday celebration. The hotel is lovely, but seriously let down by staff and management. couldn't get into our room until 4pm we was never told a reason why we were just smiled at and offered an upgrade to executive room, as we had already booked an executive room, the receptionist just went back to smiling. I could go on with lots of other faults, but the main fault is the staff and management who just stand about doing nothing and when you ask a question they have no idea.