LaRel Rogers

Review of Lindsey Chevrolet

My name is LaRel and I purchased a used-chevrolet ...

My name is LaRel and I purchased a used-chevrolet cruise back in April of this year. Upon purchasing the vehicle, my sales associate, Adea, assured me the second set of keys would be shipped to my provided address within the next couple of days. This was just the first of many promises that was not carried through since my experience with this dealership.

Like almost every individual who drives a car off the lot, I was given a set of temporary tags for my vehicle. After completing the appropriate tasks - getting my car Maryland Inspected, I was told I would just need to fax or mail the paper work and the tags would be shipped to me shortly after. When calling to confirm they received the paper work, I was told that mailing would not do - I would physically have to present the official paperwork at the dealership (I live 2 hours away). With only days before my tags expired, I took the 2 hour drive to present the paperwork only to be not welcomed, but greeted with confusion - asking why we drove up there when we could've just faxed over the paper work. This came from another sales consultant because Adea was not in at the time. Asked if our official tags were ready they said no but it would be shipped overnight.

Days later (1 day after tags expired) called up to remind them the tags have not yet come in. They claimed they had been overnight shipped again but maybe because they did it after 4PM it took a day longer to arrive. Called two days later to explain tag were still not there, they said oh we will ship it now.

7 days after tags expired and a ticket later, finally receive official tags (keep in mind this is the same address we gave for the keys to be shipped).

Fast forward to now, August - been calling up there at least once every two weeks - if not more - to see status on second key situation. If I'm lucky enough to get through to someone and not get their voicemail (which I leave a detailed message) - they are confused why I'm calling, not a friendly tone, and say I need to talk to Adea. I've talked to Adea several times, she says it's not up to her anymore, she sent out the keys we must've lost them or not been there to receive them and that if we want we can pay the cost of the second keys but she would have to get back to me about that - never got back.

Asked to talk to a manger - talked to Mike (Finance Manager), Alfonzo (Used-car manager), Angel (some type of manager) - all were apparently not informed of the situation or take note even though I talk to them several times they are just as unaware and confused as to who I am every time I call.

Angel even asked why it's taking me so long to take care of this situation that was months ago - ya think! Actually just had a conversation with Angel and after I introduced myself and situation (knowing he's probably forgot from the week that's passed since I've talked to him since apparently no one takes notes of things or can remember a customer), he yells "Wait, who is this calling me" as if I called his personal number and interrupted him. Said he would write a note on Adea's desk and maybe she'll get back to me.

Left a message with Paul Smith, General Manager - let's see if he'll get back to me.

Moral of the story - it's not about the second pair of keys, it's about the customer service. You wouldn't expect to deal with a car dealership for this long but apparently I'm not even dealing with one because no one seems to care. All I wanted was for someone to call and apologize that this matter has not yet been resolved, and even say "I'm sorry we were unable to locate the keys, unfortunately we are unable to pay for the keys ourselves but can offer a discount for the inconvenience". I would've been willing to pay but not only have they not owned up to their mistakes, they are just plain rude and have no consideration.