Janelle Becker Review of Hoteis.com
Our first time staying at this particular Hyatt, a...
Our first time staying at this particular Hyatt, and likely our last. Very disappointed in housekeeping s failure to complete daily task of servicing our room on Friday, August 31std, 2018. Having arrived back to our room later that evening to find our room untouched by housekeeping despite no request by us to not clean our room, disappointment continued in regards to front desk staff ensuring resolution as stated with request of clean linens brought to our room in a stipulated timeframe so we could shower and proceed to bed and sleep as needed. This resulted in another request needing to be made and having to go speak with front desk staff in person in order to finally have linens brought to our room. Having been told on that evening by both a male front desk employee and a female front desk employee that our request to speak with a supervisor regarding this would absolutely be addressed the following day, Saturday September 1st, no attempts were made by phone, email, or in person to address the issue nor provide resolution. Upon checkout early morning of September 2nd and another inquiry in regards to our request to speak with a supervisor about the issue, we were again assured that our concerns would absolutely be addressed by a supervisor by the end of the day - and yet again there was no attempts of resolution being made. It s now been a full week since checkout and there have still been no attempts made to address the issue nor resolve the dissatisfaction resulting from the entire situation. I had waited to see if the past week would find any follow up being made before completing this survey, and was disappointed yet again in the lack of attempts at resolution, thus resulting in a very unsatisfactory survey being the end result. We have always had exemplary service and satisfaction with any Hyatt we have stayed at, and have expected continued satisfaction at each Hyatt property because of this. Hoping this is an isolated incident for this particular property only, and not a developing trend of unsatisfactory service within Hyatt as a whole.

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