Kris Logue Review of Lexus of Maplewood
Worst experience ever!! Do not trust them. Recentl...
Worst experience ever!! Do not trust them. Recently promoted Jeremy Mertes (Used Sale Manager) is a snake full of lies. I purchased a Toyota Sequoia from him and I had to dump it and eat $3500 after owning it less than 60 days because of the laundry list of issues. This is after all of his sale lies and eating it on the trade (not included in the $3500 above) for this so called "amazing sequoia that passed all rigorous inspections" "we stand behind it". And when I called him about the issues after driving 60 miles, he didn't bother answer or reply - just ignored me.
Don't buy here.. there are other places with better quality.
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Response to the dealer reply:
Matt - instead of "initially tried to reach you", how about your team solutions and makes a customer whole. "Trying to reach you" does not quiet get there. It's a lot of talk and not a lot of action. Which is exactly my problem with Jeremy is. All salesman smoke and mirrors. And you promoted that behavior no less to a Sales Manager.
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