Ok let me start out with the experience I had when...

Ok let me start out with the experience I had when I purchased my 2018 CRV was great , I even recommended my Brother that also bought his 2018 CRV from Jimmy .
I took my vehicle in for its first oil change tire and rotation on December 3rd 2018.
The tech that was assigned to work on my vehicle needs to be retrained on how to do his job. My vehicle was returned to me with oil finger prints all over the hood, He never reset the oil and tire rotation reminder on the on board monitor, when he dropped the bottom engine cover to drain the oil he just let it hang down catching all the old oil before going into his drain pan. When I brought this to his attention his response was sorry I'll clean it off. After I got home I looked under the engine and noticed screws missing from the bottom engine cover and the old oil still dripping from the underpan I immediately called and spoke to the service manager (Rich or Rick) I explained my experience and told him it was not favorable. I told him I would return on the 6th. to have the missing screws replaced. He had his tech go back over the vehicle and replace the missing screws and cleaned the old oil from the underpan.
Having to bring it back cost me about two hours of my time and I don't believe they have earned my business if this is how they treat their customers.