Reserved room over 2 months in advance, show up to...

Reserved room over 2 months in advance, show up to check in to be told they didn t have that room available and I could either pay extra to upgrade or change to double bed room. When we finally got into a room, the view was horrible, cable didn t work, dirty pillowcases on the floor, and the shower had hair stuck to the wall. When I asked for a refund, I was told it d take 5-7 business days for the $700 hold to come off my account. Will NEVER return!