Update: I wanted to add this before you read the ...

Update: I wanted to add this before you read the rest of this book. The valet customer service was the best that I received at this hotel! I added another star for them.

If you're thinking about staying at this place. DON'T!!! I chose this place because of the reviews and the fact that it is located near the arch. Save your money! KEEP DRIVING!!!! Some things need to be updated, the carpet needs to be replaced! The carpet in the waiting area next to the check in was gross! That should of been my first sign to run away!! The vibe in this place feels so negative and a lot of the people in customer service reflected it. We just came from Nashville and we stayed at the Omni Hotel over there, now that place I recommend. Every one in this town seems to have a chip on their shoulder, rude and disrespectful not happy to be working at their jobs, no hospitality. We loved Nashville, the music city, people were relaxing having fun and chilling over there. Everyone here seems to be unhappy! We ordered pizza from a local pizza place Imos, don't do it!!! It was bad! I swear it was just chef boyardee pizza sauce on a tortilla, some weird cheese and no pepperoni that I could see. The kid's ate but it wasn't good pizza! Then we ordered food from Ruth's Chris. Know that you have to reserve a table, in Alabama you don't have to reserve a table. So we decide to order take out, no biggie. We take our food up to our room on the 16th floor to enjoy. There wasn't any silverware, no problem we'll just go and get some. We go back up to our room and our loaded baked potato wasn't loaded! At this point we are frustrated then come to find out we could of sat at the bar to enjoy our food, since it is first come first serve! The hostess did not mention this as she just seem to be okay with telling us there were no available tables.. By the time we get to eat our food it is cold! The 50$ ribeye I ordered had the fat solidifying and getting gritty. We open up the lamb chops and there isn't any mint jelly!!! I mean come on! I have worked in the service industry and I have seen teenagers, going to high school and working ToGo, doing a better job than this! I'm afraid to go to the Starbucks in the morning for coffee....