The service at this resort is completely abysmal. ...

The service at this resort is completely abysmal. I purchased an overnight stay as a gift for my parents and every step of the process was like pulling teeth. I had to call the resort several times because I hadn't received a confirmation that the booking had even gone through. Then after my parents stay, I received my receipt and discovered I was overcharged by about $200. I was assured over the phone my credit card would be reimbursed but still have not received a cent back. Beware of terrible service, hidden fees, and review your receipts carefully if you intend on staying here.