Lisa Lopez

Review of International Cruise & Excursi...

Alaskan Cruise 6/2/18 - 6/9/18

Alaskan Cruise 6/2/18 - 6/9/18
Worst agency I have ever dealt with! They are complete scammers! I booked a cruise with them and was told I would receive two coupon booklets valued at $500 each. I was told the coupons would offer savings on excursions, drinks, casino, etc. These booklets were supposed to be in our room upon boarding the ship. They were not. While on our cruise, I contacted this agency three times and sent an email. The third call, I was told we would definitely receive the booklets in the evening. But guess what - never did.
Got home and called. Their solution to this $1000 value I never received is $50!!!! It is insulting and clearly they do not care about customer service. I have placed a call with the BBB because I was deceived and not given what I paid for. I have also asked their management staff to call me and no one has. Stay away from this agency!!!!!!