The only reason I give it one star is because of i...

The only reason I give it one star is because of its close proximity to the Smokin' BBQ restaurant which.was great. I stayed at the Crowne Plaza for 15 straight nights from mid September 2018 to the beginning of October 2018. Had I been allowed to, I would have checked out and got a different hotel but my employer told me this was where I had to stay and to make it work. The first night my toliet kept running. The next day the maintenance guy there checked it and said it needed replacement so they would have to put me in new room. No big deal and I appreciated how quickly they resolved that problem. Then was the beginning of the horror. I woke up in the middle of the night on the 3rd night to use the restroom. I turned the bathroom light on and was horrified by infestation of roaches crawling everywhere in the bathroom. They were running on the tile floor, in the sink, in the tub (that was the worse), and coming out from behind the wall paper (I suspected that the wallpaper glue was there main food source). I couldn't sleep the rest of the night. The very next morning I asked for a new room. The front staff apologized and said that was gross. I agreed. The next night I was woke up at 4am with the sounds of what I thought was glass breaking of the room directly above me. It was non stop for 10 minutes. I finally thought it most be a fight or someone freaking out and destroying their room so I called the front desk. It rang and rang but nobody answered. So, I put on my cloths to go down to the front desk to tell them in person. I opened my door to find firefighters in full gear walking the halls and I noticed the fire alarm lights flashing (no audible alarm). I walked by a fire fighter and asked him what was wrong and he said there was a legit fire on floor 3 above me that I needed to immediately evacuate. Apparently the noise that awoke me was the fire fighters on their latter trucks outside smashing in the window in order to rip out the AC unit of a room that caught on fire. Weird that there was no audible fire alarm going off at the time...... So after one hour on the street outside I was eventually allowed back in to my room only to find that the audible fire alarm was finally on. It was so loud you couldn't be inside your room. They apparently had reset the alarm system floor by floor to it off. That took about 1 hour so I and half the hotel guests had to wait in the lobby for them to shut off the audible alarm (that again didn't start "working" until after the fire was out and we were allowed to re-enter the hotel). So, that was that. So the next night in my new room I woke up again in the middle of the night to find another swarm of roaches all in the bathroom. I told the front desk and they apologized and said it would be noted. When I came back from work in.the evening, my room was clean but there were still a couple of roaches crawling around in the bathroom. I went down to tell the front desk. They checked the system and there was no "note" in the system advising of the roaches problem. I said well you got an incompetent overnight desk clerk because I can assure you I complained about it. They apologized and said they will spray in there. Long of it is, every single night for 14 nights there was an infestation of roaches. I was in Room 114 and Room 112. If you are offered these rooms in next few weeks I would not take them. They most have a serious bug problem in this hotel as it's the only thing that makes any sense on how sorry they were for it but at the same time they really never did anything about it. So, I put all my dirty cloths from the time spent on this business trip from this hotel in a garbage bag. When I get home I am throwing these cloths right in my garbage can with my luggage. I have no doubt if I looked there will be several live roaches in my cloths or in my suitcases.

*Upgraded them to 2 stars due to them following up with me on my stay there.