Farah Aulia Fenani

Review of Hotel Kristal

As a loyal guest of Kristal Hotel since 25 years, ...

As a loyal guest of Kristal Hotel since 25 years, this "stay" was a bit disappointing. I stayed in unit 2 kmr tdr, no 2201.

The unit has to be completely updated.
For example, for the main bathroom, the position of the bathtub and toilet is quite dangerous. Also the drain in the bathtub is not smooth.
Towels and floor towels, incomplete.
The sofa in the living room which is damp and smells uncomfortable.

At check out, we were reminded to check out, 2 times, before 12.00.
Even though we are ready to check out, just waiting for the child to park the car below.

At 12 we called FO, to send Bell boy, because we didn't come, we finally brought our own cars to the car. So that the check out atmosphere becomes very annoying.

We understand because we want a new year, but is our "Room charge" being tolerated too ?! Of course not.