Very disappointing experience

Very disappointing experience
We were seated in a back corner
Very dark when there was alot of open tables
We had a reservation
Our waiter knew plenty about the Stakes But then after we ordered dissapeared
But he did tell us we where waiting for hot bread .
Bread basket did come with cold bread .
So we finally asked another waitress to find our waiter .but instead a manager showed up .
We explained to her what was going on and that we just wanted our food Drinks and to pay the bill as we felt very profiled .
She returned with our drinks explained she removed them from bill and handed my husband the bill .
We had not ate . Never received our food .now I'm in tears
She got our food to us and apologized up and down then returned with a piece of cake for my birthday ..the new waiter was very helpful as was the manager .
They bought dinner .
But I have to say my food was NOT good my steak had no flavor but my husband's was tasty .
All in all bad experience Ok food.