We bought a class ring at the end of my daughters ...

We bought a class ring at the end of my daughters Sophomore year. She was sized for the ring but yet the ring came in 1.5 sizes bigger than her finger. We had to have it sent back and it took them another 4 months to send it back, again too big. It was suggested we wait until summer to see if her finger swells and it might fit then. We put on a plastic ring guard for the rest of winter/spring and waiting until summer but yet it still did not fit.Not to mention she doesn't want to have to wear an uncomfortable ring guard. So here we are now going into my daughters Senior year of high school and still without a ring for her to wear. The company expects I should pay to ship it back to them and who knows how long it will take them to remake the ring again this time. They don't work much over summer so communication is very tough. If I had know they don't work I probably wouldn't have waited. I thought they were a normal business working normal hours. I was trying to work with them so my daughter could wear her ring since we all know most kids don't wear it much after high school. I sent emails, per what their voicemail said for quicker response and waited a week before having to send another one. Then I get a call back with attitude saying they don't work normal hours and she wasn't in until that day to respond, well what's the point of saying to send an email if you don't work or respond to them? I guess someone else checks the emails but doesn't respond and just forwards them to whatever department and then it's a waiting game on what 1 day of the week for 4 hours they will be working. I'm very frustrated at this whole process and the customer service given. Fact is we paid for a class ring a year ago and still don't have something she can wear that stays on her finger.