Nelson Almeida

Review of Eurobras B.V.; Amsterdam

My reservation for a 7-bed dorm room was 'upgraded...

My reservation for a 7-bed dorm room was 'upgraded' (downside for a lone traveler looking to meet people) upon arrival to a single hotel room without extra cost. The bfast was solid/standard for upscale hostels. The place is right next door to the tram and rail station making it a good starting point for day trips outside of Amsterdam or to head into the city. Unfortunately, my stay here was my worst of my Euro trip because of a nasty bed bug infestation. I was left with rashes all over most of my body, that itch terribly and left my ankle infected, swollen, and oozing. The handling of the situation was most disappointing as I am accustomed to good customer service. The manager of the hotel stated the investigation of my room discovered no bugs and therefore she could not give me a full refund for my stay. However, she did acknowledge that my bites looked stereotypical of bed bugs. Additionally, bed bugs can be difficult to find as they hide in furniture and wood during the day. If not for this incidence, I would recommend the hostel for people looking for a quiet area outside the city from which to explore the city.