rachel Tzen

Review of W Hotel Taipei

Check in at 2:00 pm on the day of check-in. The la...

Check in at 2:00 pm on the day of check-in. The lady at the counter told us that the room is on the 29th floor. Because you have children, I will help you prepare the connecting room type. It is larger and more comfortable, but because the room is still being cleaned, it is not possible Checking in, she asked us to drink a drink or wait for a while at the bar next to us, because the child is also tired, so we wanted to say that we should wait for almost 2 hours, I didn t expect we waited for almost 2 hours, and then we asked, oh, Because the guest in the room is a platinum card member, they can check out at 4:00, but I said, but the lady just said that the room has been reorganized, and then a service staff said again, yes, if that is the case then you Let s wait a little longer, the room should be tidying up, but we waited for another hour, and then we decided to go outside for dinner and then come back. It s already 8:00 and check in at the counter. At that time, another lady said that our floor is on the 30th floor. I asked, eh, but in the afternoon it was on the 29th. Is it a connecting room type? She replied to me, this is not oh, it is two big beds, I reflected what the lady said in the afternoon, their manager called me and told me, I should have heard it wrong, the lady did not say that..., it is already I feel bad. I didn t ask you to upgrade or change rooms. Even though we are also platinum members, three of our four people hear the same thing. Forget it, I don t want to worry about it, but I I am wondering if I will come back late to check in, so the room will be given to someone else first... come again, the name of the welcome guest who checked in when the TV is turned on in the room is not my husband s name... It s just that I didn t call to respond. , I want to say that I don t want to spoil the whole trip
The first time I checked in, plus the weekend, I felt that they checked in the lobby and connected to the bar next to it. The whole thing was noisy and disordered, the feeling was not good, and the impression was greatly reduced. Especially the next morning, there was a long queue of guests. This is Well-known hotel chain, but there is no high-standard processing method