My wife needed to renew her passport but wasn't in...

My wife needed to renew her passport but wasn't in a hurry and mistakenly went to this website thinking it was a government website. They do say they are not affiliated with the department of state but she failed to see it. Needless to say it made no sense to use their service since they charge you then the government charges you so your paying them to do nothing that you couldn't do on your own. I called them within 24 hours to cancel the service and they still charged me a 50.00 service fee. This seems like a predatory business which relies on unsuspecting consumers to do a google search and end up on their website thinking it is an official government website. Why else wouldn't they refund all of your money if you cancel within 24 hours. They say it was because they reserved a spot for your application. That is a ridiculous excuse, why wouldn't the next person in line fill your spot? Also what is being reserved?