Michael Church

Review of Hotel Intercontinental Chicago

Avoid. Rooms are tiny, old and tired. Hotel staff ...

Avoid. Rooms are tiny, old and tired. Hotel staff seems upset they have to be there. No desire to resolve problems or provide a good experience. Reservations are not honored (see below).

We reserved and paid for a larger room with 2 beds, because there were 4 of us saying. Upon arrival, only smaller one-bed rooms were available. I complained and asked how this was possible. Nobody cared. I told them I would pay more if needed. Nobody cared.

The city was booked because this was a holiday. We were forced to stay. The pictures online are misleading. The room is like what you would see at a freeway motel last remodeled in 1990. We were cramped and uncomfortable. There weren t enough places for us to sleep. Ugh.

The location on the Magnificent Mile is great. Other than that, this property has no redeeming qualities.

My family and I travel frequently and Chicago is a favorite of ours, but staying at this hotel can really ruin your trip.