Gerd Stucke

Review of Brant County Ford

Unfortunately, our new Escape may be a "Lemon" due...

Unfortunately, our new Escape may be a "Lemon" due to a mechanical problem that has come to light with less than 400kms on the vehicle. The salesperson, Paul Yarek is "tops" but the service advisors Ashely & Martin need to revisit proper customer relations protocol. The engineering Dept of Ford Motor Co has been unable to resolve the source of the menacing noise made by the transmission after replacing too many parts to mention. We took delivery on Jan 28 and the dealer reluctantly agreed to provide a rental during the time that they needed to investigate the source of the noise coming from the transmission. They finally agreed to provide a rental after they heard the noise and investigated the source from Feb 27/17 until March 16/17 without success. Another part had to be ordered so they put the transmission back together so we could leave for our trip to Florida. When we returned home with our car that day we noticed a noise made by braking a highway speeds which required another Ford dealer to turn the rear brake rotors. This is our 3rd Escape (5th Ford product) and the worst consumer experience ever. If these problems persist, It will become a legitimate claim filed with CANVAP.