Frank S Review of Pheasant Run Resort & Spa
We booked a tower room (with 2 Queen size bed , mi...
We booked a tower room (with 2 Queen size bed , microwave, and freezer) 3 months ago for a 3 day conference and got a confirmation email for that room type. However, when we tried to check-in, the front-desk lady just told us that our reservation has been transferred from "tower room" to a "resort room" - which has 2 full-size beds (instead of 2 queen bed in tower room that we reserved) , no microwave, no freezer. We argued that we have confirmation email for a "tower room". The front desk lady just told us the "confirmation email" only means they try to "request that type of room" but no guarantee. I argued that the confirmation email does not said the room type is not guarantee. The lady just said it works like that. Also she said if I don;t like I can cancel the reservation. What the........
There are more than one thousand persons attended that conference and stayed in that hotel during the same period of time. I also heard a lot of persons has the same experience with me. The hotel claims they have more than 400 rooms. It seems they don't know how to manage the booking system. It's a terrible experience.
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