Very nice if it fits your flight. The metro stop ...

Very nice if it fits your flight. The metro stop is extremely nice, airport is clean, and picking up/dropping off passengers is simple. Only issue I've had is when my brother-in-law was returning from deployment. Their webpage states family is allowed to the gate to meet the service members, however when we got to the airport my sister got a run around from airport management and TSA saying it was the other's responsibility to get her a pass to get to the gate. After 45min of back and forward she finally gave up and joined me at Starbucks to wait for his flight. Frustrating that they advertise such a nice idea, but have no idea how to implement it.