Nicole Saladdin

Review of Audi North Austin

Kyle was our salesman and he did a terrific job. H...

Kyle was our salesman and he did a terrific job. He made the buying process easy and was really helpful. However, I can't say the same for the dealership itself. The financial person got the name on the registration wrong. We were told that since we already had Disabled Veteran plates that they could just transfer it to the new car. However, when they called to say our plates were ready I was told the plates were just regular plates and the woman I spoke to on the phone said we would have to go to the DMV to transfer it over ourselves and turn in the ones the dealership got for us. This meant paying another fee for transfering the DV plates to our new car. Then there's the delivery of our car. We had to order our car and the dealership said they would keep us updated, but the communication lacked. The person responsible for transport couldn't tell us where the car was coming from (other than "up north"), and the ETA was completely off. First saying mid-week, then saying Friday, then Saturday, then saying the car hadn't arrived and they didn't know when it would be there. I understand the trucks make different stops or that there may be hiccups during transport, but the transport person really seem unorganized. The sales team is great, but I think the dealership needs some work in the financial & transport area.