I want to send you a constructive criticism: I thi...

I want to send you a constructive criticism: I think you have a good service but you must improve the customer service or have a more effective way in which the people who pick up the packages can communicate with the customer, I understand that they cannot give a specific time of arrival Well, he is on the street working and as NY is a congested city it would be impossible to arrive on time, but the driver's number cannot be provided, to make delivery easier, as a customer one must wait without knowing what time they will arrive. . As a leading company, they must improve their customer service, we are in an era where information is available to everyone. (better communication)