UPDATE: After a couple of weeks and many phone cal...

UPDATE: After a couple of weeks and many phone calls, LG CSR Lois Kasweka finally transfered me to a supervisor whom claimed that I would have to go after the shipper or Futuretel. Oh well, sometimes you get the short end. I suggest you people stay away from LG.

My LG G4 suffered from the bootloop issue. LG said it was under warrenty, so I sent my phone in for repairs. I packaged the device in a small box with an inch and a half thick firm foam. They replaced the motherboard and returned my phone, like other people on here have claimed, in a budget bubble wrap bag. There was no protection for the phone. The report they had included in the bag claimed that my phone had "MINOR SCRATCHES".... however, the rim of the phone was broken and the screen protector was also cracked. I called and they lied about the phone having these issues on their report (they probably just added it). They are not an honest company,. Not sure how they get LG's work.

I sent the Futuretel slip to LG, CSR is asking manager what to do next. If LG takes care of this I will stick with them.