Patrick Mella

Review of Marine Chrysler Jeep Dodge Ram...

The worst Chrysler dealership I've been to.

The worst Chrysler dealership I've been to.
Had a poor quality service several years ago but still decided to come in for a duplicate key and fob as it is on the way from work.
Next day I get a call from Parts that the fob is in - great news! Then I'm told to call Service (which is right in front of them) to book an appointment for programming. I booked it for 120pm next day.

I pick up the key and fob and talk to Service. They tell me I'm not on the schedule and I have to wait 2 hours to get my programming done. So I reschedule for next day at 1pm.

I show up before 1. About 130 the work is started by a mechanic who seems to be having a tantrum (storms in and starts shoving chairs and throwing something). The man seems finished about 145 but I wait for one of 2 guys at the Service counter to tell me it's done.
Finally at about 220 a 3rd guy comes out and finds a job invoice on the counter which happens to be mine! Yay!

I drive home with the new key. However I later realize that the fob doesn't work. My fault to trust that the job was complete. Should've tested beforehand.

I come back again the next day. Done!!

The Parts and Service staff have absolutely zero coordination nor communication with one another - though they are literally at arms reach.
Customer service seems to apply only to select customers. Several times I walked in and just stood there for a few minutes - no acknowledgement from anyone, not a word, no eye contact. Everyone was either staring at their computer screen or keeping his head low behind it, while a Parts guy stood in the corner seemingly trying to stay out of sight.

If you are privileged to be employed to serve the public, but lack the ability to practice humility, empathy and respect toward customers alike, perhaps you are in the wrong business.

On a positive note, the asian Parts fellow was accommodating.