gopichand nandamuri

Review of Carr Subaru

We wanted to buy Outback 2018 Limited with Eyesigh...

We wanted to buy Outback 2018 Limited with Eyesight pkg. Two main reasons for deciding on this car was 1) It has TPS+ rating from IIHS, which is important because we are new parents of a 10 week old. 2) 0% APR for 63 months finance from Subaru. We test drove two different cars and got the price from the sales person who was nice and not pushy and accommodated my request for test driving two cars. Once we got the initial quote we left home and next negotiations happened over the text messages and finally we were set on the car price and scheduled to buy the car on Dec 23rd. We were very excited to buy this car for our family for Christmas. Unfortunately Subaru can't offer me 0% APR for 63 months (Even with 832 credit score) because my work visa will need to be renewed in 22 months (They did provide the alternate option with firsttech for 60 months but not @0% APR). This is new to us because we have a house and i have 15year mortgage on it, i refinanced it 3 times already and never got this kind of concern from any lender. I tried to explain that the VISA will be renewed by the employer on time. The sales person and the finance person went back inside and called someone from Subaru because they previously made some exception for somebody in similar situation, but they came out and said sorry they can't do it for us. We felt like we were insulted and our time was wasted because we spent a lot of time on researching to buy a safe vehicle for our family that fits our budget. So, we came back home and thought more about it (this time less emotionally) and we understood the lender's concern, if i was the lender and don't have a knowledge of how the work visa works i would have done the same thing. So i contacted the sales person again and asked for reducing the price to compensate for some of the interest i will be paying if i went with other lender. Unfortunately they can't do that either, So i am back to square one on my family vehicle shopping. I do not write reviews but i just want to post our experience here so maybe the owner will read it and understand that they are surrounded by hi-tech companies and those companies will have a lot of employees with work visas. If the dealer's/manufacturers promotional offers are not for these people, they should at least know that before you run their credit. Other reason i want to post this is review is to give a heads up to people with work visa. I am sure this dealership deserves the high rating the other people gave, but we were really looking forward to get our new vehicle for Christmas, instead we met with this disappointment. We will shop around in other local Subaru dealers in hope to get our new vehicle at least by new years.

Update (12/26/2017): today We got same car at Royal moore Subaru for same price @ 0% APR for 63 months. Not sure what the problem was with CARR. I guess the employees at Royal moore are more knowledgable and has better understanding of how the work visa works. They do go extra mile to meet the customer needs.