Two days into this and it's the most miserable mov...

Two days into this and it's the most miserable moving experience ever. Rep is urging me to use companies that are double the cost of my relocation allowance. I asked her to just book U-haul for me and she sent a low effort email to a generic email address and immediately went unresponsive. I will be urging my employer to use a different system for their new hires.