COSTCO member and considering Toyota DCH of Simi V...

COSTCO member and considering Toyota DCH of Simi Valley with COSTCO Auto Program? Think Twice.

COSTCO is known to go the extra mile to satisfy their customers with great exclusive member deals, and the automotive market is one they have done successfully, err, most of the time, sort of. We have experienced first hand as to what we believed, we were about to get a great exclusive deal with the vehicles we selected. We were contacted by a "trusted" COSTCO Auto Program person, Karen Fernandez, and away we went. After test driving and our interests peaked to purchase selected vehicles, we were unprepared with what seemed to be figures well surpassed what the COSTCO program should have offered us. Plus to our great disappointment, the documents handed to us were not displayed with the COSTCO AUTO PROGRAM logo on top, but instead with fees on top of fees, high interest rates that ended with a total so inflated, you would question COSTCO's reputable Auto Program. "Exclusive" prices for COSTCO members? Not this place. It was especially disheartening when your contact is supposed to work WITH the COSTCO members, not AGAINST and TAKEN ADVANTAGE OF (yeah, we dealt with 2 more salesmen after Karen got our unsatisfied answers). We've learned later from others here in Simi (who are COSTCO members) that they had similar experiences and told us this location should be avoided at all costs.
What makes it more personal for us is we purchased a 06 Toyota Highlander back in 2006 with the COSTCO Auto Program at this location and had such a great experience with them, that we thought, years later, we would have that same experience again. But truth be told, it was a far cry from what we experienced back then.
Either this Simi Toyota COSTCO AP team needs re-training, or restructuring, we will definitely not returning at this location anytime soon for our Toyota purchases.