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Review of Shangri-la's Edsa Plaza Hotel

Overall had a great experience however there were ...

Overall had a great experience however there were several problems with the hotel that made my stay less than comfortable.
The staff member who showed me my room was friendly, but she didnt give me any information about the room or the hotel - eg whether there was and where the gym was, details of the room etc.
I stayed for 5 nights, and my room constantly smelled of mould. It wasnt strong, but didnt make me feel like I was staying in a 5 star hotel.
The TV reception was very poor (fuzzy image) - and not having movie options was strange, but these are small problems.
The staff was overall friendly, but of varying knowledge and helpfulness - more training required.
I will say that the gym was the best Ive ever seen - very big and lots of equipment. However the attendant staff need to understand to leave people alone, and worrying about what Im doing when clearly Im an experienced gym goer.
On leaving the hotel, there was a very cursory 'goodbye', and when i was asked how my stay was, I said 'ok, but not so great', there was no interest in finding out what the problem was. It was an opportunity lost by your team to improve in my opinion.