I stayed at the Hyatt Regency Dallas from August t...

I stayed at the Hyatt Regency Dallas from August the 1st to the 5th. From the moment I walked in, I knew I was in very good hands. When I arrived, I was greeted with a wonderful and warm smile. I asked the young man if he can perhaps upgrade me to a higher floor, which he was happy to do. I was put on the 18th floor with a wonderful city view.

The room was very nice with everything you might need. The bed was very comfortable. The view from the room was so lovely that, I didn't want to get out of bed some days. There was one incident that occurred that I would like to share, I had lunch the second day I was there in the restaurant on the second floor. Lets just say, I had a unpleasant experience.

Subsequently, the next day, I received a call from the Hotel Manager, Anthony Sturge. He was sincerely apologetic. He took the time to listen to me (A lot of times when you have a complaint in a hotel, they can't wait to get rid of you). 15 minutes after our conversation, there was a knock at my door. I received a beautiful assortment of cheese, crackers with fruit and a bottle of water. Now, that is what I call Good Customer Service. My stay at the Hyatt was truly a pleasant stay all around. Being a Travel Agent, customer service is what it's all about. I would highly recommend this Hyatt Regency, because they know how to treat their customers.