Called and made an appointment to have 4 new tires...

Called and made an appointment to have 4 new tires installed. Let them know which tires needed ordered and called multiple times prior to the appointment to make sure my tires were ordered. Left multiple messages and never received a call back from the service department. Dropped my car off the night before the appointment just to receive a call almost 8 hours after my appointment time that my tires were never ordered. Call back a few weeks later, make the employee aware of the previous situation and again, place a tire order, drop my car off. Was promised tires were ordered. Again, tires were not ordered and I was notified hours after my appointment time. Go back to pick up my car, was told that tires were being ordered that day and someone would call me to set up a time to have them put on. A week goes by. Call back to check on when I can get my tires installed. Tires are still not available. I will not be utilizing Urse for my services any longer. Their customer service is laughable and I do not recommend anyone have service completed there.