Maura Uriostegui

Review of Rod's True Western

STAY AWAY FROM ROD S online ordering at all cost. ...

STAY AWAY FROM ROD S online ordering at all cost. Don t dare to add any items to your cart because you will be charged at any random time (without even proceeding to check out process.) Rod s charged my card WITHOUT MY CONSENT OR AUTHORIZATION for an item I simply had in my cart/basket. I tried digging into their website to remove any credit card info that might of been available, but they don t have an option to do so. I ended up calling customer service and oh boy was that a nightmare! The way they handle the refunds is a complete joke and will leave your refund to a minuscule amount! I spoke to Julie who at first seemed to have understood my whole situation and had comfirmed a correct refund to follow. Two weeks passed and no refund yet, I called her multiple times with no call back. I ended up speaking to another rept and gave me contrary info from that provided by Julie. Overall, terrible experience and money lost!
I will give a word of mouth about how terrible this company is and best believe I won t ever purchase from here again, nor my family or friends. Hope this company gets investigated for the sketchy ways they conduct the refunds and miscommunication to their customers.