Kimberly Michalski

Review of Hickory Bar & Grille

What a disappointing experience. I ordered a fairl...

What a disappointing experience. I ordered a fairly large family meal along with several sides for pick up. So, when I pulled in and parked in the curbside parking space, I called the number reflected on the sign. The hostess who answered suggested that I could either go inside or they could bring the order out to me. I figured they were too busy to provide curbside- and agreed to collect it myself. Inside, when I greeted the hostess and explained that I wished to pick up an order, instead of collecting it for me, she instructed me to go to the bar and ask for it there. At the bar, I provided my name and requested my order. The barman handed me an oversized bag and I left. I was about a 10-15 minute drive away from the restaurant when I received their call informing me that they had only given me half of my order. The lady apologized and offered a pie for the inconvenience. I had no choice, but to turn around and head back to the town because half of the order would not have fed the entire family. What an inconvenience. My daughter was arriving home from the hospital with our new addition and we wanted to help make the first night back in her home a quiet and easy transition. I didn't bother to call when I arrived the second time and just donned my mask and walked inside, provided my name and requested to pick up the remainder of my order. A server approached, apologizing and added that instead of the one piece of pie, 'since it was kind of small,' she included a second piece. I had no words at that point, except, "Thank you." I purchased a family meal. Two pieces of pie does not serve an entire family. I didn't have time to request more pie for purchase. My planned visit was ending that evening. I had to get back to my own home and business, a 200+ mile drive ahead of me- following dinner. When I finally arrived back to my daughter's place, none of the food was hot. Everything needed reheated in the oven. By the way, I paid a 15% gratuity for terrible service. They dropped the ball at every opportunity. To end on a nice note, the food was not bad.