I have postponed writing this review for years bec...

I have postponed writing this review for years because the horrrible experience I had here was traumatizing. They can do nothing to remedy the ruin they made of my wedding day. (Deep breathe). My husband and I had just come from our wedding ceremony. No we didnt arrive in a limo, but we were in our tux and wedding dress(no mistaking where we just come from). As we drove up we saw 3 valets standing outside. We didnt know valet was complimentary so we asked where we could park and we were told anywhere. After making a loop around the garage twice", we approached the valets again asking where we might find parking (again we were not offered valet or told that it was complimentary. We were told again that there should be parking available on the basement floor. We finally found a spot and with our bags in hand, me in my wedding dress and heels, squeezed through the tiny stairwell up from the garage basement. When we finally made it to the lobby, I walked up to what I assumed was the check in desk. I was told curtly by the girl that this was concierges and she pointed to the desk adjacent to the "concierges" desk. Again, full wedding dress, veil, heels and no one has offered to take my bags and not one person in the lobby or front desk has offered congratulations to my new husband or I. They had trouble finding our reservation. Apparently, there was a big convention staying at the hotel and no accommodations had been set aside for us, less than "noteworthy"newlyweds. You cannot "do over" your wedding day. It is sad to me that this company whose goal is supposed to be to provide hospitality and customer comfort, let myself and my husband slip through the cracks. I had stated in my reservation that this was our wedding night yet we received no flowers, no special treatment, no bottle of sparkling juice, - not even a singular audible congratulations. The room was horrible. Musty, dusty, and damp smelling. From the curtains to writing desk, the rooms felt as though it hadn't been cleaned or used in months. It was on the 2nd to top floor in the corner of the building and the ice machine was right outside. I couldn't sleep as the noise churned outside all night. The TV didnt work and the only channel that would come in was playing the "oh so romantic", Austin Powers. All in all, I cried about this night for months. My husband was a fulltime student at the time and we didn't have money for a proper honeymoon. This horrible, traumatizing, damp, no frills, night at the Mandalay was all i have to remember my wedding night. I will never return or give them a single recommendation.