Once you walk into the lobby, it smells like you v...

Once you walk into the lobby, it smells like you ve walked into a spa. Staff is great , rooms are standard. Each room gets two complimentary bottles of water but they have fresh water everywhere throughout the hotel so there s never a worry of dehydration! The resort is huge especially if you walk over to the Ritz side.
The lazy river pool is Amazing and I honestly will never be able to go back to regular pools now. Each room gets 2 tubes to borrow. You can return them at the end of day or keep it in your room for the remainder of your stay. We chose to return after each day because why bring wet tubes to your room??
We had food by the pool which was actually restaurant quality and not the Disney hotel poolside food you might expect.
There s a lunch buffet at
citron for $15! It includes, salad, sandwiches, soup, flatbreads and dessert. Definitely a good value GoT a simple meal as I had one (soggy) premade sandwich,water and chips for the same price from the cafe.
Gratuity is automatically added which I find convenient. To the people complaining about the costs of food/gratuity/fees- it is pretty standard across the board for restaurants and hotels so I have a hard time understanding what the complaints are for. It is also clear when you book your room that there are resort fees.
There are complimentary shuttles to universal or Disney that you must reserve at the concierge desk.
Pro tip: download the bonvoy app to use the mobile key/check in check out/ or even ask for services! The pool is crowded on weekends and holidays so if you can avoid these times, do it!