Matt Ellis Review of Middletown Ford
Hours are not very accommodating for people with c...
Hours are not very accommodating for people with careers. No late hours and Saturday hours are for simple customer pay work. Took too long (3 days) to perform the services; water pump replacement, upper radiator hose, coolant flush and oil pan gasket replacement. Felt like I was lied to about the dealership waiting on the water pump supposedly not in stock and the reason for the delay. Had to call the service writer anytime I needed an update. I requested the service writer place the faulty upper radiator hose in the vehicle because I recently had it replaced elsewhere. I would not have even taken it back to Middletown Ford, but because some of the work was warranty they were my last resort to get it in for possible over heat problem. Still have same noise that I had when I took it in for the original service request.
Overall pretty poor customer service experiences on two occasions that I have taken my truck into Middletown Ford.
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