John B. Review of Griffin Services
I was referred to Griffin Service by friends who r...
I was referred to Griffin Service by friends who recently had Griffin replace two A/C s at their home. Shane (Operations Mgr.) very professional and friendly... He was very patient and attentive while listening to my A/C issues. Shane said Chris would call back with an appt.... Chris called (as scheduled) and was willing to work around my schedule... He made me an appt for Friday with a window from 11am-2pm... Chris called me Friday @10:30am and said Scott the tech was running a little late. I don t mind if someone is late if I m alerted (which I was). Scott arrived at 2:45pm. Scott was professionally dressed, he identified who he was, what he was here to do and what the cost would be to tune up both units. We felt no need to follow Scott around because he came highly referred and you could tell he was honest and trustworthy. The last company (FHAC), who were out the week before tried scamming me by saying both my A/C units were low on Freon because they had leaks!?. The scammers (FHAC) wanted a min. of $4K to fix the supposed leaks and/or replace both systems inside & out, but... Griffin Service came out and confirmed I had NO LEAKS and we didn t need any Freon! Scott went above and beyond the call of duty. He said the units were working fine... He did make a small recommendation for us to do in the future (which we will). Scott was a very very nice gentleman who we both felt we could trust! After talking, we found out we had some mutual friends! Whenever we need new units, we know who we re gonna call... Griffin Service! Thanks to the whole team for renewing my faith in an honest A/C repair company ! Shane, Chris and (especially) Scott make a great / very professional team that can be trusted to do the job right for a very reasonable cost! Until we talk again... ;-)
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