Phuong Thao Nguyen

Review of East Valley YMCA

The staff is so bad. When i registered basketball ...

The staff is so bad. When i registered basketball for My son, i called to East Valley YMCA and they didn't let me know they put my son to YMCA at Berryesa, even i don't know where is Berryesa YMCA. My son has had swimming lesson at East Valley YMCA so i think he will study basketball at here too. I registered at the first day they let people started register 12/10/2018. My son was so excited waiting to learn basketball, he had to waiting 1 month, today 01/15/19 is first day, i is raining but he wanted to go basketball class. When we got there and waited 15 minutes when the class started, the coach didn't see his name on the list, we got out and found down the staff put his name in another location, it is facility's East YMCA. I was so mad because my son was upset. I asked where is facility's East Valley YMCA? Why they didn't let me know when I registered? and when they sent email to me but didn't write location that my son has to go to there for basketball lesson? In e-mail and receipt only write location at East Valley YMCA 1975 S White road. It is so bad.....so bad. Your guys hurt our feelings and madeup our schedule.
When I came to front desk to find down why my son didn't have name at East Valley YMCA and a staff told me wrong location and if you don't want go to there for basketball lesson I will refund to your card. ONG, it is so simple like that, looks like we are playing game.
Please learn how to service.