Cabin Rentals of Georgia

Review of Boucher Brothers Management

We rented jet skis in South Beach next to the Lowe...

We rented jet skis in South Beach next to the Lowes Hotel and Royal Palm hotel. It was my 11 year old son and my self. When we first walked up the female was not friendly at all (I'm kind of used to it by now in this area) but we tried to make the best of it and were overly friendly back to her. She asked us how long we wanted to rent the Jet Skis and I told her one hour. She then said you can rent for 1/2 hour and extend the time if you like. I said ok and gave her my credit card and said we want to do all of our paperwork and take our phones and credit cards to the room so they wouldn't get wet or damaged by the sun or sand. We came back and went out for an hour and when we came back she said she had only processed payment for a half hour. I said ok well run the card for another half hour then which is another 85.00. She said she cold not without the credit card. I explained it was back in my room and I would be happy to go get it and bring it back. She said: And I supposed to trust that you will come back?" Are you kidding me? I told her what room I was staying in and at what hotel and I would be back in 15 minutes. She did not want us to go and started to make me feel very uncomfortable with my 11 year old son. She then got on the phone with her boss and I asked to talk to this guy who also made me feel extremely uncomfortable. Bear in mind they all ready ran my card for 85.00 and so if I were not to return they could call the credit card company or worse but I assured them I was not a thief and I would be right back. After speaking to the manager who was not all helpful I explained you just runied my experience over 85.00 bucks and I insisted they give me my sandals and shirt which at first she resisted and then headed back to my room to get my credit card. once entering the pool area I noticed one of the staff members following me and he said I am really sorry but they want me to follow you to your room and back. I said are you kidding me? I said you can wait her by the pool and I will be back. I went to my room got my credit card and came back to pay them their lousy $85.00. I would never again use Boucher Brothers for any thing again including jet ski rentals. These guys are supposed to be in the hospitality management business as well????????????? Really? I would not let them manage walking my dog so he could use the restroom.