Google has the most amazing products until you nee...

Google has the most amazing products until you need HELP and SUPPORT.

Currently almost all of my services are shut down because the customer support is incredibly bad. It is all automated and you get lost in a death loop of automation. Im locked out of my Drive along with other accounts (soon likely to be locked out of Gmail too!). It is all because a credit card was stolen and they needed my account to be re-verified. I have submitted this over 6 times through the auto system, but every time its rejected...... because the address attached to my account is for my business NOT PERSONAL. So of course my name doesnt exist on bank statements, utility bills etc.......

The support number in Singapore is also a death loop of automation.

Next step is to get in a cab and touch base at their head office. I suggest everyone facing issues to do the same. Flood google on this automation stupidity and get them to refocus on being customer centric. To DO NO HARM by not wasting our time (specifically SME's).