Terrie Reed

Review of Autumn Grace

I visit my mother at Autumn Grace 2-3 times throug...

I visit my mother at Autumn Grace 2-3 times throughout each week. I have observed Leads, Aides & Nurses. I have great appreciation & thanks for their acts of kindness and caring. To me, these people are the face of Autumn Grace. However, I have noticed a degradation of services provided especially in the last few months. I have observed a lack of staffing in the evenings, the cleanliness of the building my mother lives, the quality of food and the arrangement of Activities to engage residents, have all deteriorated. I would like the residents to be the priority and wonder why contingencies are not in place so that residents should never be subjected to sub-standard services and families should feel confident in their well-being.